http://www.rogers.com/portable

Is this the same service as Hi-Speed Internet from Rogers Cable?
Portable Internet from Rogers Yahoo! Hi-Speed Internet is up to 25 times the speed of dial-up. It's a high-speed service, faster than Rogers Yahoo! Hi-Speed Internet Lite, with the innovative feature of service portability.

Is it easy to set up?
Yes, you can set up the service in just minutes. There is no technician to wait for and only one connection from the modem to your computer. Plug it in and you're ready to go! After you place your order (order online or call 1-866-579-7215), we will ship your modem kit to you. You simply plug in your modem and run the software CD to get your e-mail account. Using the supplied step-by-step instruction guide, you should be up and running in minutes.


How long do I have to return my modem kit in the event I cannot receive coverage?
In order to be eligible for the 30-day money back guarantee, you have 30 days from your activation date to return your Self-Installation Kit and all included materials. Once we receive your modem in its original condition, we'll ensure you're not billed for the modem or the service. If you purchased your modem at a retail location, you should return it there.

How secure is the connection? Is it more secure than Wi-Fi?
Your Portable Internet connection is very secure. That's because Rogers' wireless technology uses OFDM transmission protocol, featuring a design standard that includes secure wireless data transmission and user authentication. Only Portable Internet modems will work on our wireless broadband network. Wi-Fi operates on unlicensed 2.4GHz frequencies, making it vulnerable to scanning and packet interception. Rogers operates at licensed 2.5GHz frequencies. Licensed frequencies and OFDM make for a very secure connection.

Can I use my Portable Internet connection in more than one location?
Sure, you can connect to the Internet in more than one location. Just plug it in and go online anywhere within the Portable Internet coverage area. This means you can move it from city to city, around the city you're in or around your house or small office.

You can even extend your service to multiple users throughout your home or small office. The Portable Internet modem works with standard router and wireless access point equipment to create a local area network.

Using a router or wireless access point, multiple users can be online at the same time. The only additional cost you'll pay is for the purchase of networking equipment. Click here for details on home networking options.


What issues could impact my ability to receive Rogers signals?
You must be within a Rogers Portable Internet coverage area to receive a signal from the Rogers network. It is rare, but possible, to be within the coverage area but not be able to receive a signal due to unusual geography or to be within the coverage area but not adequately receive signal due to unexpected circumstances. Our set up guide will instruct you on what to do to ensure you get the best possible signal. In the event you are unable for whatever reason to receive coverage in your desired location, you can return the modem and you will not be charged for the service.

Why might I not be able to receive the service?
The top reasons for not being able to receive the Portable Internet Service include:

1. As your modem's distance from the cell site increases, the signal strength decreases. Customers who are located too far away from the base station may have difficulty receiving a signal. While we have many cell sites in our coverage areas, it's possible some locations are simply too far away to receive a strong signal.

2. Certain types of structures and building materials can prevent signals from penetrating to the interior. Windows help to allow the signal into a room.

3. Location within the structure can either help or impede reception. Connecting the Portable Internet modem to a PC in a room with windows and/or on a higher floor has a better chance of receiving service.


What if my computer is set up in one room but the wireless signal is stronger in another?

Not a problem. With optional accessories called power line adapters or a wireless router, you can set up the Portable Internet modem anywhere in the house, regardless of where your computer is located. Power line adapters use existing electrical wiring to extend the signal from the modem to your computer, without having to run cables through your house. Wireless routers allow for multiple computers to share the same connection, wherever they are located in your home or small office. Click here for more information on accessories.


How does Rogers connect wirelessly?

Rogers uses state-of-the-art wireless technology to transmit signals to and from your modem on fully licensed and protected frequencies. Your connection is always on and always secure.


What happens if my modem doesn't receive enough signal strength?

Contact a Customer Service Representative by completing an online support request or by calling 1-866-579-7215. We'll do our best to help troubleshoot the problem for you.


Can I access my @rogers.com e-mail address from work or while traveling?

Yes, using your Portable Internet modem you can access both the Internet and e-mail from anywhere within the Portable Internet coverage area. Alternatively, if you are outside the coverage area or you do not have your Portable Internet modem with you, can access your e-mail from any computer connected to the Internet through your custom Rogers Yahoo! Home Page.




Can I use my telephone or fax line while I'm online?
Yes, the Portable Internet service does not require the use of telephone or cable lines in your home, so you're free to use these services as you normally would.